저자소개
이화여자대학교 비서학과(현 국제사무학과), 이화여자대학교 대학원 경영학과(경영학석사 MIS전공), 이화여자대학교 대학원 경영학과(경영학박사 MIS전공/지식경영). 쌍용정유주식회사(현 S-Oil) 근무. 현 인하공업전문대학 비서과 교수, 한국비서학회 상임이사, 한국지식경영학회 이사, 대한상공회의소 사무관리위원, 사단법인 한국비서협회 부회장, 고용노동부 세부직무분야별 전문위원회 위원. 주요 논문으로 '기업 내 KMS를 통한 지식이전 성공에 미치는 영향요인에 관한 연구'(한국경영학회 우수논문상, 2009), '비서의 개인특성과 직무 및 환경특성이 창의성에 미치는 영향'(한국비서학회 우수논문상, 2010) 외 다수가 있다.
목차
Chapter 01 입사 첫 날(인사와 사무기기 이해)················································002Chapter 02 조직구조 익히기와 상사정보관리·················································022Chapter 03 비서의 출퇴근 업무 ·································································044Chapter 04 사무환경관리··········································································064Chapter 05 직무분석과 업무일지································································082Chapter 06 업무계획 및 관리 ···································································· 102Chapter 07 예약 업무 ·············································································· 114Chapter 08 손님 응대업무 ········································································ 132Chapter 09 상사 일정관리 업무 ································································· 148Chapter 10 업무 양식 모음과 유용한 표현들 ················································· 162
